Terms and Conditions

1. Who we are

These Terms and Conditions govern your use of the iskurajp website and your purchase of collectable arcade cards through our UK-facing shop.

Michael Williams trading as iskurajp (trading as iskurajp)

Business address: Greater London, United Kingdom

Email: help@iskurajp.co.uk

2. What we sell

We sell Japanese arcade collectable cards (including Dragon Ball Super Divers and related sets) to customers in the United Kingdom.

Sourced on demand through our Japan partner, with no UK warehouse stock. Each card is sourced individually in Japan after you complete checkout. We do not hold UK warehouse stock.

Condition tiers (Near Mint and Lightly Played) are shown on each card page. You choose the tier before checkout.

3. Eligibility and accounts

• You must be at least 18 years old to place an order.
• You must provide accurate contact and delivery details.
• Sign-in uses Google or email magic links; keep your account email secure.
• We may refuse or cancel orders where we reasonably suspect fraud, abuse, or breach of these terms.

4. Prices and checkout

Card prices on the site reflect live Japan market data for your chosen variant and condition tier, converted to GBP with a small exchange-rate buffer, unless we have set a fixed price for a card.

Prices can change until you complete checkout. The total shown in your basket and at Stripe checkout is the amount you agree to pay.

Public checkout is one payment for the full order total: card price(s), optional per-card insurance, and delivery on your first item in the current batch (if applicable). We do not run a deposit-then-balance shop on the public website. You may redeem Vault Shards loyalty credit against card prices when offered; see section 20.

Payment is processed by Stripe. We do not store your full card details.

5. Bespoke and made-to-order goods

Each order line is sourced for you after payment. Your chosen card, condition tier, and batch placement make the goods bespoke or made to your specifications under the Consumer Contracts Regulations 2013.

Because of this, the usual 14-day right to cancel a distance contract does not apply once you have placed your order and we have begun sourcing, or where goods are made to your specifications. We will bring this to your attention before checkout.

You may still have statutory rights if goods are faulty; see section 12.

6. Batch fulfilment and timelines

Each card is sourced individually in Japan. Cards that reach our Japan partner within seven days after their batch closes ship together; a card that misses that deadline moves to the next available batch at no extra charge.

Paid orders join one open batch. Batch progress is shown as a percentage on your orders page. Japan sourcing for the batch begins after progress reaches 100% and our operational preflight checks are complete.

When a batch closes to new orders, each card assigned to it has seven days from the recorded closing time to reach our Japan partner. This deadline runs from the batch closing time, not from the time your individual card was purchased in Japan. Orders placed near the end of the join window therefore have less time to complete domestic delivery in Japan.

If a card has not reached our Japan partner by that deadline, we move that card and its order progress to the next available batch. You will not be charged again for this move, but it will delay that card's international shipment. Cards that arrived on time may continue with the earlier batch.

We do not guarantee a fixed calendar date for Japan purchase, international transit, or last-mile delivery. Timelines depend on batch fill, sourcing availability, and carriers. We will keep you updated by email and on your orders page.

If you add further cards in the same batch after your first order, delivery is not charged again on those lines unless the combined parcel requires a format upgrade.

7. Delivery (UK & international)

You select a UK delivery speed at checkout on your first order in a batch. UK Royal Mail Large Letter rates are Tracked 48 (£3), Tracked 24 (£4), or Special Delivery (£11), as offered on the site. Small Parcel (11–30 cards) and Bulk (31+) use the published matrix on How it works. The same UK Royal Mail rates apply to the Isle of Man, Jersey, and Guernsey. International Large Letter is capped at 8 cards (20mm); UK Large Letter at 10 cards (25mm).

Europe uses International Tracked rates by parcel format: Large Letter £11, Small Parcel £15, Bulk £20. Europe checkout defaults to Small Parcel. You may choose Large Letter while the combined card count still fits (up to 8 cards). Nine or more cards stay Small Parcel, and 31 or more ship as Bulk. You cannot choose a smaller format than the count requires.

United States and other worldwide destinations use International Tracked at a flat £30 last-mile charge. Orders ship as Small Parcel (Bulk at 31 or more cards). Delivery is still charged once per customer per batch.

Delivery is charged once per customer per batch. If later cards in the same batch require a larger parcel format, you pay only the upgrade difference. We do not automatically refund a format downgrade if later cancellations reduce the card count.

Risk of loss or damage passes to you when the parcel is delivered to the address you provided, or when it is available for collection and you have been notified, in line with applicable law.

You are responsible for providing a correct delivery address and a contact phone number at Stripe checkout, and for receiving the parcel. Destination cannot be changed mid-batch once a delivery country is paid; contact us if you need to discuss a change.

International orders are delivered duty unpaid (DDU). Destination VAT, duties, and carrier handling fees are the buyer's responsibility if they apply. For illustration only (not tax advice): EU destinations often see 19–25% VAT plus carrier handling; the US currently has an $800 de minimis threshold that can change. Cards ride a shared Japan-to-UK shipment first; UK import VAT is absorbed in the listed card retail. Destination charges may still apply on re-export from the UK.

International buyers: destination consumer-protection and import rules may also apply in your country. Analysis of any EU 14-day cancellation right for these bespoke goods is pending solicitor review. Governing law remains England and Wales.

8. Optional per-card insurance

You may add optional insurance per basket line at checkout. The default fee is 10% of that line's card retail price, rounded to pennies, unless we state otherwise on the site.

This covers your card against loss or damage from the moment it reaches our partner in Japan until it is delivered to your UK address. For international addresses, coverage runs until the card is delivered to your address.

Insurance does not cover: Japan sourcing failure; material price or FX overrun before purchase; cancellation or refund scenarios covered elsewhere in these terms; or damage arising before your card is with our Japan partner.

To make a claim, contact us at help@iskurajp.co.uk with your order reference, photos, and a description of the loss or damage. We will confirm eligibility and next steps. Claims handling may require reasonable evidence and cooperation with carriers.

9. Market price and sourcing overruns

After you pay, we lock in the Japan market price, fees, and exchange rate. Before we buy your card in Japan, we check the market again. For orders at £100 or below, we cover price increases up to 10% (up to £10 per card) to keep your checkout price the same. For orders above £100, we do not cover increases, so we will contact you if the price goes up. We also contact you if the exchange rate moves by more than 3% from your checkout snapshot. You can then choose to put the order on hold for a re-check when the batch fills, pay the difference, or cancel for a refund. If you cancel, you can choose to get a one-time email if our listed price drops back to what you paid, though this does not reserve stock. If you choose to hold, we will re-check the price once when the batch first hits 100% on your orders page, rather than while it is still filling. For cards £100 or less, if the market is within the 10% buffer, your order resumes at your checkout price. For cards over £100, it resumes only if the sourcing costs did not rise. We never charge you more without your consent.

We will not charge you more than your agreed checkout total for the card, nor any extra card amount you have explicitly approved on your order page or in writing, without your choice.

If a sourcing issue cannot be resolved and your card has not been purchased in Japan, we may refund you in line with section 11.

• "Checkout card price" means the card retail amount you pay for that order line at checkout (whole pounds per card), excluding optional insurance and delivery unless stated otherwise on your order.
• Automatic absorption applies only when checkout card price is £100 or below per line: we may absorb a Japan sourcing cost increase of up to 10% (up to £10 per card at the cap) and honour the card price you paid.
• When checkout card price is above £100 per line, we do not automatically absorb any Japan sourcing cost increase. If Japan sourcing costs rise at all before we purchase your card, we contact you before purchasing in Japan.
• If the GBP/JPY rate used for your order moves materially (more than 3% from your payment snapshot), we contact you before purchasing in Japan, regardless of checkout card price.
• Your choices before purchase typically include: holding your order for one re-check when the batch is ready, agreeing to pay an additional card amount we confirm on your order page or in writing, or cancelling that line for a refund under section 11.
• These checks run once per batch when it first becomes ready to source (after batch progress reaches 100% on your orders page), not while the batch is still filling and not on every background price refresh. If you chose to hold your order and, at that checkpoint, Japan sourcing costs are within the 10% band (checkout at £100 or below) or have not risen (checkout above £100), your line may resume at your checkout card price without a further charge.
• Optional per-card insurance does not cover market price or exchange-rate overruns; see section 8.

10. No refund after purchase in Japan

Once our Japan partner has purchased your card in Japan (we record this as the purchase milestone on your order line), we cannot reverse that purchase on your behalf. All sales are then final except where you have a statutory right because the goods are faulty or not as described.

This reflects the on-demand sourcing model: we buy the specific listing reserved for your order after batch readiness and preflight checks.

11. Refunds and cancellation before purchase in Japan

• If we cancel your order before your card is purchased in Japan, we will refund what you paid for that line through Stripe (or by another agreed method for admin-arranged orders).
• If you and we agree to cancel before purchase in Japan, we will process a refund of the amounts paid for the cancelled line(s).
• If a sourcing or overrun issue remains unresolved for an extended period and your card has not been purchased in Japan, we may automatically refund eligible paid amounts rather than hold your funds indefinitely.
• Insurance fees and delivery follow the same refund logic when the related order line is cancelled before purchase in Japan. Format-upgrade differentials are not automatically refunded if remaining cards still need the paid format or the batch has reached UK dispatch.

12. Faulty goods and your statutory rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 and other applicable UK law.

Collectable cards are graded by condition tier (NM/LP). If you receive a card that is faulty or not as described (for example, significantly worse than the tier you paid for), contact us at help@iskurajp.co.uk within a reasonable time with photos. We may offer repair, replacement, or a price reduction/refund depending on the circumstances.

If you believe a card is faulty, do not rely on optional insurance alone; insurance and statutory remedies may overlap but serve different purposes.

13. Off-catalogue card requests

You may submit a card request when a card is not listed in our catalogue. You provide a photo and, if you know it, an optional card code. We review availability in Japan and may email you a quote before you pay. If we identify that the card is already listed in our catalogue, we may email you a link to that page instead of a quote. Buying from the catalogue is a normal shop order, not an off-catalogue quote.

A quote is an offer for you to accept; it is not a binding order until you complete checkout. If we cannot source the card, we will tell you and you owe nothing for that request. We may also close a request without a quote when no further action is needed (for example it was handled another way); closing is not a charge and you can submit a new request.

While a quote is open (before you start checkout), the card price we show on your request page follows current Japan market data or our operator pricing for that card in our systems. It may go up or down until you start checkout, when the price is locked for that payment.

If you upload a photo without a card code, we may use automated tools to suggest a catalogue match to speed up quoting, or to send you a catalogue link if the card is already listed. You remain responsible for checking the quote or catalogue page matches the card you want before you pay.

Once you pay for an accepted request, the same bespoke sourcing, batch fulfilment, insurance, overrun, and no-refund-after-purchase-in-Japan rules in these terms apply as for catalogue orders.

14. Admin custom orders

We may occasionally create custom orders outside the standard public checkout flow. Payment schedules for those orders are agreed with you separately and recorded in our order ledger.

Unless we agree otherwise in writing, the bespoke sourcing, batch, insurance, and no-refund-after-purchase-in-Japan rules in these terms still apply.

Vault Shards on custom orders are described in section 20: they may be earned when that order line is fully paid, and they cannot be redeemed against custom-order payments.

15. Feedback and reviews

After your order is marked delivered we may invite you by email to leave a service review about your experience with iskurajp. Invitations are sent through Trustpilot, a third-party review platform, rather than at checkout, because fulfilment continues until delivery.

Leaving a review is optional. Public reviews you publish on Trustpilot are governed by Trustpilot's terms and privacy policy as well as these terms.

Please do not include payment card numbers, passwords, or other sensitive data in review text.

16. Website use

• Do not misuse the site, attempt unauthorised access, scrape catalogue data at scale, or interfere with other users.
• You may optionally publish a public collector page with a handle you choose. Only the cards you pick, your display name, and collection completion appear there. Do not impersonate others or publish content you do not have the right to share. We may unpublish a page that is abusive, misleading, or unlawful.
• Content on the site (text, images, branding) is owned by us or our licensors. Card imagery and set names may belong to third-party rights holders.
• We may update the site, catalogue, and these terms. Material changes to terms will be posted on this page with an updated date.

17. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or failure to use reasonable care, but we are not liable for loss that is not foreseeable or that results from events outside our reasonable control (including carrier delays, Japan market unavailability, or force majeure).

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud.

For business clarity: our total liability to you for any order is limited to the amounts you paid us for that order line, except where a higher limit is required by law.

18. Governing law and disputes

These terms are governed by the laws of England and Wales.

Courts in England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also have local mandatory protections.

We hope to resolve complaints informally first. Please contact help@iskurajp.co.uk.

19. Contact

Questions about these terms or an order: help@iskurajp.co.uk.

Michael Williams trading as iskurajp (trading as iskurajp)

Business address: Greater London, United Kingdom

Email: help@iskurajp.co.uk

20. Vault Shards

Vault Shards are promotional loyalty credits offered by iskurajp. They are not cash, e-money, or a gift card, have no monetary value outside our shop, and cannot be transferred, sold, or exchanged for cash.

You earn Vault Shards on qualifying card purchases: (1) through our standard online checkout (pay-in-full Stripe checkout), credited after your Stripe payment succeeds; and (2) on admin custom orders (including instalment or off-platform schedules under section 14), credited only when that order line is fully paid. We credit 1 Vault Shard for each whole £1 of card retail (based on the card price recorded for that order). Delivery and optional per-card insurance do not earn Shards. Individual instalments on a custom order do not earn Shards until the line is paid in full.

You may redeem 300 Vault Shards for £10.00 off the card portion of a future standard online checkout only. You cannot redeem Vault Shards against admin custom-order payments. Redemption requires at least £30 of card subtotal in that basket, and you may redeem at most £10 (300 Shards) per order. Vault credit cannot reduce delivery or insurance.

Vault Shards expire 12 months after the date they are earned. We apply the oldest Shards first when you redeem. Expired Shards are forfeited.

We may offer a one-time batch join bonus (+25 Shards) on your first paid card line in the current open batch.

We may change earn or redeem rates, suspend the programme, or update these rules by posting on this page with an updated date. Material changes apply to future earn and redeem events unless we state otherwise.

If an order is refunded or cancelled before your card is purchased in Japan, we will claw back Shards earned on that order and restore Shards you spent redeeming on that checkout, in line with section 11. After your card is purchased in Japan (section 10), Shards are not clawed back on ordinary refunds. If a payment is charged back or we reasonably suspect fraud, abuse, multiple accounts, or gaming of the programme, we may void Shards, cancel redemptions, or suspend your account.

Redeeming Shards at checkout forms part of the price you agree to pay for that order. Your statutory rights relating to the goods themselves are unchanged (section 12).

• Programme status: Vault Shards may be enabled or disabled by feature flags; when disabled, earn, redeem, and referral features are unavailable.

21. Vault Shards: invite links and referral codes

This section applies when the Vault Shards referral programme is enabled. It does not change your statutory rights in sections 10–12.

Invite links let existing customers share a personal link (for example https://iskurajp.co.uk/?ref=YOUR_CODE). Waitlist signup, creating an account, or verifying your email alone does not earn referral Shards for anyone.

How attribution works: if a visitor arrives with ?ref= on the URL, we may store a short-lived referral cookie (see our Cookie Policy). If they create a new account while that cookie is present, we link their account to the referrer. If you already have an account, you may enter one referral code once in Account → Vault before your first qualifying purchase; you cannot change or remove it later.

A qualifying purchase means the buyer's first online pay-in-full checkout where the card retail subtotal in that single Stripe payment is at least £30. Delivery and optional per-card insurance are excluded. Spend on separate orders is not added together. For example, £15 then £20 on two checkouts does not qualify; one checkout with £30+ of cards in that payment does qualify.

When a referred friend qualifies, they receive 50 bonus Vault Shards (in addition to ordinary earn on card retail). The referrer may receive 100 bonus Shards when the friend qualifies, but only if the referrer has already completed their own qualifying purchase in one checkout (at least £30 card retail in that payment). If the friend qualifies first, the referrer's 100 bonus credits when the referrer later completes their first qualifying purchase.

Referrer bonuses from invite links are capped at 500 Vault Shards lifetime (5 successful referred qualifying purchases, at current rates).

You cannot use your own referral code, apply more than one referral code to the same account, or apply a code after you have already completed a qualifying purchase. We may mark an attribution invalid and void related Shards if we detect self-referral, duplicate or fake accounts, manipulation, or other abuse.

Referral Shards are subject to the same expiry and pre-purchase clawback rules as other Vault Shards in section 20.

• Referred friend bonus: 50 Shards after their first qualifying checkout.
• Referrer bonus: 100 Shards per successful referral (subject to lifetime cap and referrer qualifying purchase).
• Qualifying threshold: £30+ card retail in one checkout only, not cumulative across orders.
• One referral code per account; manual entry only before first qualifying purchase if not attributed at sign-up.